By contacting WeDRY Restoration Services, submitting a service request, or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
These Terms apply to all restoration, remediation, and related services provided by WeDRY Restoration Services ("WeDRY," "we," "us," or "our") to the client ("you" or "Client").
WeDRY provides emergency and non-emergency restoration and remediation services, including but not limited to:
Specific services, scope of work, and associated costs will be documented in a written service authorization or contract before work commences where reasonably possible. In true emergency situations, verbal authorization may be obtained and followed up in writing.
WeDRY operates on a 24/7/365 emergency response basis. Our advertised 60-minute response time represents our commitment and typical performance; actual response time may vary based on location, traffic, crew availability, and severity of simultaneous active calls. Response time is not a legally binding guarantee.
Upon arrival, our crew will assess the damage and provide a scope of work. You have the right to review this scope before authorizing work, except where immediate action is required to prevent additional damage or health hazards.
By requesting our services, you represent that you are the property owner or an authorized agent of the property owner with legal authority to authorize restoration work. You grant WeDRY personnel lawful access to the property during all hours reasonably necessary to complete the authorized work.
You agree to disclose any known hazardous materials, environmental conditions, structural deficiencies, or other conditions that could affect the safety of our personnel or the quality of restoration work.
WeDRY will cooperate with your insurance carrier and may assist you in preparing documentation, photographs, and reports to support your claim. However, WeDRY is not an insurance adjuster and makes no representations regarding coverage, claim outcomes, or amounts your insurer will approve.
Assignment of Benefits (AOB): Where permitted by law and executed in a separate written agreement, you may assign your right to insurance proceeds directly to WeDRY. Any AOB arrangement will be clearly documented and fully disclosed before signing.
Deductible: You remain responsible for your deductible and any amounts not covered by your insurance policy. Work authorized by you is your financial obligation regardless of insurance outcome.
Payment is due upon completion of services unless a written payment plan or direct-insurance-billing arrangement has been established in advance. WeDRY accepts cash, check, and major credit cards. Finance arrangements may be available for qualifying clients.
Accounts not paid within 30 days of invoice are subject to a late fee of 1.5% per month. In the event of nonpayment, WeDRY reserves the right to pursue all available legal remedies, including but not limited to filing a materialman's lien on the property in accordance with Georgia law.
Returned checks are subject to a $35 returned check fee.
You may cancel or reschedule non-emergency services with 24 hours advance notice at no charge. Cancellations made with less than 24 hours notice for non-emergency services may incur a cancellation fee to cover crew time and mobilization costs.
For active emergency response calls, once a crew has been dispatched, a minimum trip charge may apply if services are cancelled after arrival.
WeDRY may reschedule or postpone services due to weather conditions, equipment availability, or circumstances beyond our control. We will provide advance notice whenever possible.
WeDRY warrants that all restoration work will be performed in a professional and workmanlike manner in accordance with applicable IICRC standards. Our workmanship warranty period is 90 days from project completion for services we directly performed.
This warranty does not cover damage caused by: (a) pre-existing conditions not disclosed to WeDRY; (b) subsequent events including additional water intrusion, flooding, or acts of nature; (c) work performed by other contractors after WeDRY's completion; or (d) normal wear and tear.
Materials and equipment installed by WeDRY carry the warranty terms provided by the respective manufacturer, which WeDRY will pass through to you.
To the maximum extent permitted by applicable law, WeDRY's total liability to you for any claim arising from our services shall not exceed the amount paid by you to WeDRY for the specific service giving rise to the claim.
WeDRY shall not be liable for: (a) indirect, incidental, consequential, or punitive damages; (b) loss of business, income, or profits; (c) damage caused by pre-existing conditions; or (d) acts of third parties including insurance carriers, subcontractors, or governmental authorities.
WeDRY is not liable for items of personal property, valuables, or irreplaceable items left on the premises during restoration work. We recommend removing such items before work commences.
WeDRY may engage licensed and insured subcontractors to perform specialized work such as roofing, electrical, plumbing, or structural repairs. All subcontractors engaged by WeDRY are vetted for appropriate licensing and insurance. WeDRY remains responsible for the coordination and quality of subcontracted work performed under our project scope.
In the event of a dispute, you agree to first contact WeDRY in writing to describe the concern and allow 10 business days for us to respond and attempt resolution in good faith.
If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with arbitration conducted in Houston County, Georgia. The arbitrator's decision shall be final and binding.
Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the courts of Houston County, Georgia.
WeDRY reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after such changes constitutes your acceptance of the revised terms.
For questions about these Terms & Conditions, please contact us: